English for Customer Service
: Introduction
This course is designed to be taught in 3 hours and aims to equip pre-intermediate students with the basic English skills for efficient customer service by improving their speaking and writing performance.
The course will introduce the students to the art of customer service through some tips and exercises that will facilitate the ideas presented.
Step by step and with up-to-level information and practice, the course will walk the students through the world of customer care.
: Description
What topics are covered?
Introducing customer service vocabulary
Using the right tenses for customer service
Making suggestions and responding to suggestions
Making small talks and follow up conversations in English
Important presentation skills in customer service
How to make a successful conversation with the customer on the phone
Rising and falling intonations
Using the right phrases for clarifying and explaining or for checking comprehension
Formal and informal emails for customer service
Using passive voice for customer service
Using conditionals for customer service
Responding to complaints
Problem solving strategies
Course features
- Access from all devices
- The student obtains a certificate from the platform after completion
Course Type
info
A video course is an educational format that primarily utilizes videos for delivering course content
:
Video
Certificates
English for Efficient Customer Service
BEnglish
Course Packages
